cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

switch from basic to plus

Highlighted
New member | Level 2

I subscribed to the dropbox Plus package on October 9th. I received a confirmation email but on my personal account, it is still the dropbox basic package that appears. What can I do to update my package?

1 Reply 1
Highlighted

Re: switch from basic to plus

Dropboxer

Hey @Florence, let's see what we can find on this. 

 

If you don't see the upgrade, it could be that you're signed in to a different Dropbox account. 

 

You can cross-check this by seeing if the email address you received the confirmation for is the same as the one shown in your:

  • Website - General tab.
  • Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.
  • Mobile app - Account tab (iOS) or Settings (Android).

If you are signed in to the same Dropbox account, could you let me know how you subscribed?

 

Give me a nudge whenever you have the chance to check these out. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?