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transfer of free space from one account to another

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transfer of free space from one account to another

Explorer | Level 3
Hi,
Is it possible to merge two of my own accounts and transfer prepaid free space from one unused one to another?
Thanx, L.
3 Replies 3
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Re: transfer of free space from one account to another

Dropboxer

Hi @Lenka001, I hope you're having a good week so far!

 

Would you mind clarifying for me what you're referring to when you mentioned prepaid space? Do you currently have a Dropbox subscription?

 

Otherwise, are you referring to space earned via referrals or promotions?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: transfer of free space from one account to another

Explorer | Level 3

Hi Daphne,

 

yes, I have prepaid 2TB, due to misunderstanding I use my free account at work and now I have found out that the paid one is linked to another email. But, I already have other connected and synced people to my account and it would probably be difficult to change. Therefore, I would need advice on how to transfer TBytes to my personal account, or how to link them. 

 

Thank you so much.

L.

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Re: transfer of free space from one account to another

Dropboxer

Thanks for clarifying that for me @Lenka001!

 

It isn't currently possible to transfer a subscription from one account to another I'm afraid.

 

The best option might be to see if the subscription can be cancelled on the incorrect account, so that you can upgrade the correct account.

 

I'd suggest reaching out to our Support team's billing department, which you can do by submitting a ticket from here.

 

You can let me know the ticket number (eg.#1234567) you receive, so that I can pass along the info you provided here already.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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