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two accounts with different emails--one upgraded, one free: I need to drop the free one

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two accounts with different emails--one upgraded, one free: I need to drop the free one

Explorer | Level 3

First of all let me state the obvious and say that getting support from Dropbox is unreasonably difficult.  You really can't hire someone to manage a chat line?  Really?  There.  Now my issue:  I have two accounts with different emails--one upgraded, one free.  Everytime I log in it links to the free account and I don't have enough space to store my files.  How do I 1) close the free account, and 2) ensure that it won't close my upgraded account   

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Re: two accounts with different emails--one upgraded, one free: I need to drop the free one

Dropboxer

Hello @SS-APC, thanks for checking in with us. 

 

In general, your support options are based on the account that you have. You can find yours specifically, by logging in and going to this page.

 

As for your main concern, just to make sure that we cover as much basis as possible, could you let me know if you're logging in from the website? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: two accounts with different emails--one upgraded, one free: I need to drop the free one

Explorer | Level 3

Yes, logging in from the website.  I use it on my desk top.  Also, I'm aware of the support topics but couldn't find my exact issue to help me resolve it.  Any specific info you can offer would be greatly appreciated. 

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Re: two accounts with different emails--one upgraded, one free: I need to drop the free one

New member | Level 2

I am having the exact same issue as this person. I received a message to update (not upgrade) my PRO account. I clicked on the link to upgrade and another account was automatically set up under a different email. My bookmark now defaults to the free account and automatically synced to my computer. The result was that the free account promptly ran out of space. So now I cannot access my original account (established in 2015). And, I am NOT upgrading the free account - ALL of my key files are in my original account. How can I re-gain access to my original account and cancel the FREE account without losing access to the original account.

 

I agree with the previous person - customer support at DropBox sucks. The website is of no help and this community support is helpful only in that it is easy to see that so many others are having the same, unsolved problem. 

 

Again ... HOW DO I REGAIN ACCESS TO MY ORIGINAL ACCOUNT AND CANCEL THE FREE ACCOUNT THAT WAS IMPOSED?

 

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