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two step verification goes to old phone number

two step verification goes to old phone number

Bad Dad
Explorer | Level 3

Kids call me Bad Dad.  I can’t be the first with this issue but did not find a suggested thread. I had my scanner set up to receive files in my Dropbox PC app.  Power outage. Went to brother.com to get a new temporary ID which directs me to a Dropbox 2-step verification process (I may have set this up because I was being stalked in 2019), which sent a text to my OLD phone number that I replaced due to the stalker.  Dropbox does list 4 options to fix this, the only option applicable to me was to turn off the 2 step verification.  The loop that I am stuck in is that when I try to open my account to turn off the 2 step verification, Dropbox again sends a text to my OLD phone number to get into my account.  I can access the data stored in both my PC app and web Dropbox accounts but due to the above, I can no longer scan to Dropbox.

2 Replies 2

Re: two step verification goes to old phone number

Bad Dad
Explorer | Level 3

I was able to fix it! end of thread.

Re: two step verification goes to old phone number

Hannah
Dropboxer
Hey @Bad Dad, thanks for posting today!

I'm happy to see you were able to resolve your two step verification issue.

Let us know if you need anything else!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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