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upgraded account but it doesnt show

upgraded account but it doesnt show

damien fegan
New member | Level 2

i have been billed for my dropbox plus for a couple of months but my account only shows up as the basic account and i cannot figure out how to fix this. same email address, same pc only use dropbox from one machine getting totally fed up paid through paypal which is getting regularly billed the transaction id from paypal does not match the suggested dropbox 12 character to check my account

 

1 Reply 1

Re: upgraded account but it doesnt show

Daphne
Dropboxer

Hello @damien fegan, I'm sorry to hear about the situation!

 

I'd suggest reaching out to our Support team by submitting a ticket from here, so they can assist you with this further.

 

Once you've done that, you'll receive a ticket number (eg. #1234567) which you can let me know here, so I can pass along the info you've already provided.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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