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why not 100gb for hp promotion?

why not 100gb for hp promotion?

andrewjoemon
Explorer | Level 4

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP eg104tx  laptop on aug 24th 2021.  By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

3 Replies 3

Re: why not 100gb for hp promotion?

Jay
Dropboxer
Hi @andrewjoemon, thanks for messaging today!

Could you try completing the Get Started page on the site to see if this helps the promotion to get added to your account?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: why not 100gb for hp promotion?

andrewjoemon
Explorer | Level 4

Hi @jay, thanks for reply . But, I had already finished the getting started paged and earned 250 Mb for  that too.. Yet still no changes. Just 25gb only

Re: why not 100gb for hp promotion?

Jay
Dropboxer
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    andrewjoemon Explorer | Level 4
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