Stable Build 53.4.67

[clientreleases]

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.

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Windows	Standard Installer	Offline Installer
Mac OS X	Standard Installer	Offline Installer
Linux	x86_64 Offline Installer	x86 OfflineInstaller

Auto-updates: In progress

[Fabiopfr]

I´m having the same problem here. Tried the v51.4.66 and it still doesn´t work. At first I tried without uninstalling the v53 (and it didn´t work) and then I tried unistalling the v53 and it still didn´t work. Any other ideas?

[samertm]

@Fabiopfr Just to confirm, Dropbox is stuck on "Starting..." for 10+ minutes for you as well?

The Dropbox client updates automatically, so even though you downloaded an older version, it probably autoupdated to the latest before making much progress. I just temporarily disabled client autoupdates for you, mind trying v51 again? I really appreciate the help during our investigation.

Here's the download link for v51: https://www.dropbox.com/downloading?build=51.4.66&plat=win&type=full

[Jim8]

Is this version for Windows 10 64bit?

I installed and in task manager its saying Dropbox (32bit)

I fear im going to hit a ram ceiling with this instance soon (1.8million files to sync)

[Fabiopfr]

I uninstalled dropbox and deleted history files on the "files explorer" and reinstalled the v53. Now it´s working fine. 

[Jim8]

@Fabiopfr

Any chance you could please map out your steps you took to resolve this? What is the 'files explorer' you mentioned?

 Thanks

[TrevorFox]

@samertm

Just to confirm you are wanting me to return to a much older version of Dropbox?  I have my entire 'My Documents' on Dropbox, so just a bit hesitant to perform this install.  Will it require a complete resync of all files?  I have 165GB and over 24k files in Dropbox.

[Fabiopfr]

I followed the steps at https://www.dropbox.com/help/desktop-web/advanced-reinstall . 

Take a look and see if it works for you.

Best regards

[TrevorFox]

Just to confirm you are wanting me to return to a much older version of Dropbox?  I have my entire 'My Documents' on Dropbox, so just a bit hesitant to perform this install.  Will it require a complete resync of all files?  I have 165GB and over 24k files in Dropbox.

[samertm]

@TrevorFox Yes, just temporarily to see if the issue goes away. No need to do it if you don't want to, though, but it would help our investigation of the issue. It shouldn't require a full resync.

@Jim8 We currently only ship Dropbox as 32-bit on Windows.

@Fabiopfr I'm glad the advanced reinstall fixed the issues you were seeing!

[riwamoto]

Hi samertm,

I gave it a try and it appears version 51.4.66 does not suffer the protracted starting issue.  Hope that helps your team resolve the issue for future versions.