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3 questions about files and file folders

3 questions about files and file folders

New member | Level 2
  1. How do I get access to the files in their native mode so that i can edit? Currently, if logged into DropBox on the web, when I open a file, it is in view mode only and not in the application that applies - Word, Excel, Powerpoint. 
  2. How do I indicate to Dropbox that I want to see folders and subfolders in File explorer mode - not from the web?
  3. If I am a member of a business account and I have a personal account, how do I switch back and forth from the icon or my profile or must I sign in separately?

Thanks for any information or direction that you can provide.

 

 

 

3 Replies 3

Re: 3 questions about files and file folders

Super Collaborator | Level 20

@kgw11 wrote:
  1. How do I get access to the files in their native mode so that i can edit? Currently, if logged into DropBox on the web, when I open a file, it is in view mode only and not in the application that applies - Word, Excel, Powerpoint. 
  2. How do I indicate to Dropbox that I want to see folders and subfolders in File explorer mode - not from the web?
...

Hi @kgw11,

Did you have Dropbox application installed? If not yet, install it.


@kgw11 wrote:

3. If I am a member of a business account and I have a personal account, how do I switch back and forth from the icon or my profile or must I sign in separately?

...

Have you connected your business and personal accounts? If not yet, connect them.

 

Hope this helps.

Re: 3 questions about files and file folders

New member | Level 2

the installation of the app keeps failing on both personal account and on the business account in which i am a member. Not sure why. Have the most up-to-date version of Windows 10 and have Adblocker turned off. 

Re: 3 questions about files and file folders

Super Collaborator | Level 20

@kgw11 wrote:

the installation of the app keeps failing ...


What you mean? Is some error message bringing up or...

Post everything that indicates how exactly "the application keep failing".

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