3ds Max & Dropbox

[w71dragon]

Hi

Been using Dropbox for the past 5 years with no real issues until recently.

Now we can no longer open any 3ds Max file saved on any Dropbox folder. Copy the file to a local drive an it works fine.

We have GB of file that we can now lo longer access, please help.

Tested with 3ds Max 2018,2019,2020 & 2021 and the file names have no special characters and are less than 256 long

Regards

[Walter]

Hi @w71dragon; thanks for using Dropbox and posting on our Community!

Can you please send me a screenshot of the exact error (or the last screen) you get so I can have a better look into this?

While we're at it, does the problem go away if you pause or quit syncing through our desktop app on your computer?

Let me know what you find and we'll take it from there. 

[w71dragon]

Hi Walter

Any existing file fails to open even thou it is synced using the "File Open" in 3ds Max.
The file will open if drag & dropped into a 3ds Max open application, but then it won’t save.
Both the above happens even if the Dropbox app is paused or disabled.
If I copy a file or make a new one in the same existing folder then everything works fine.
Attached are a couple of images to help.

Regards

Tony

[w71dragon]

Hi

Any news regarding my above posts?

This is starting to get really annoying

Tony

[Walter]

Hi again Tony; I'm sorry about the late reply.

In this case, I'd recommend pausing the syncing process or even quitting our desktop app. Once this is done, open and edit the file in question through any 3rd party app you might be using and once you're done and saved the file, resume syncing or restart our desktop app and let it sync your changes until it shows it's 'Up to date' within your system tray/menu bar. 

I know it's not optimal, but this should the trick. 

Let me know how you get on!

[w71dragon]

Hi Walter

Thats not really an option for everyone in the office to stop & start an app to open and save files, and it dosnt explain why its only started doing it now when its been fine for 5 years.

Tony

[Eric Barbaron]

Hi,

we have excatly the same problem and didnt find any issue.

dropbox team, help us ! ! !!

Stop and start is not a solution 😞

[ollyradford]

Another 3ds max user here with the same issue.

Please fix dropbox!

[Eric Barbaron]

3ds max user here with the same issue 😞

Please! Please! Please!

fix dropbox!

[PatWard]

Same here, 5 studios across 3 continents, all suddenly stopped being able to access Max files on dropbox.  It used to work and now doesn't. So its either a Dropbox, Autodesk or Microsoft issue. 

Autodesk at least acknowledge it as an problem but as usual refuse to take responsibility and just suggest its user error.