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404 error on Mac using Chrome trying to open file using Excel online

Explorer | Level 3

I have files in Dropbox that I've created and accessed easily since about July of 2018 on my Mac using Chrome and opening it in Excel online.  Since about 6/11/19, I can access my files in Dropbox and download them to open in Excel, but I 'd prefer to open them using Excel online to make quick edits.  I've tried shutting down and restarting both Chrome (version 75.0.3770)and my Mac - running OS Mojave 10.14.5  The issue also impacts trying open docs using Word online.

3 Replies 3
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Re: 404 error on Mac using Chrome trying to open file using Excel online

Dropboxer
Dropboxer
Hey there @UDG,
 
As a first step, could you try using a different web browser to see if the issue persists there too? also, please try using an incognito/private browsing window.
 
Finally, please try clearing your browser’s cache to see if that helps to resolve the issue and allow you to open files with Microsoft Office online.
 
Let me know what you find - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: 404 error on Mac using Chrome trying to open file using Excel online

Explorer | Level 3

Hi Daphne,

I'm still receiving the error after clearing the cache on Chrome, using an incognito window and also trying to open both Word and Excel online type dropbox documents.  Here's a screenshot of how I get to the doc that I want to open and the subsequent error:

Edited by moderatorEdited by moderator

2019-06-17_Excel online error.png

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Re: 404 error on Mac using Chrome trying to open file using Excel online

Dropboxer
Dropboxer
Hey @UDG,
 
Would you mind if I reach out to the email address associated with your Community profile so we can look into this further?
 
Otherwise, if you’ve already submitted a Support ticket with our team, please feel free to let me know the ticket reference number (eg. #1234567) and I can follow up there with the info you’ve provided here.
 
Let me know - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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