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4K Video downgraded to 720P in Dropbox PRO

4K Video downgraded to 720P in Dropbox PRO

francaisgirl7777
New member | Level 2

I have a 4K video that plays in full resolution in my Google Drive.

However............when I uploaded it to my Dropbox it has been downgraded to 720P resolution.

Guess I should stick with Google Drive.

Mind you, I have Broadband Internet, so it is definitely DROPBOX that is downgrading my HD videos to 720P.

What a waste of money.

1 Reply 1

Re: 4K Video downgraded to 720P in Dropbox PRO

Jay
Dropboxer
Hi @francaisgirl7777, thanks for posting on the Community!

Dropbox doesn't alter your files without any user interaction on them.

If you're previewing the video via the Dropbox site, then the resolution is reduced for the preview only.

However, if you download the file from the site, then it will remain as the original file, still in 4K.

Hope this helps to clarify matters!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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