cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

A bunch of my files went to Zero Bytes on Mac

New member | Level 2
New member | Level 2

I'm a videographer, and last week I took and copied around 700gb of footage. I imported them all locally to a folder in the root of my Dropbox. I ended up changing the location of this folder in Dropbox, and now around half of the files that I could previously open are showing Zero Bytes on both Dropbox.com and in Finder.

 

These files are pretty large (20gb a piece) , and I hadn't been able to sync all of them online yet before this happened.

 

My desktop app still says Syncing 6000+ files, but I'm wondering if there is any chance of recovering the data.

 

It does say it is indexing a ton of files too. Will they eventually come back? Screen Shot 2020-03-16 at 10.46.40 AM.png

Screen Shot 2020-03-16 at 10.41.24 AM.png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: A bunch of my files went to Zero Bytes on Mac

Dropboxer
Dropboxer

Hello @rewert, welcome to the Dropbox Community!

 

As a first attempt to resolve this issue, can you please follow the steps below:

 

  1. Make sure the Dropbox desktop application is running
  2. Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
  3. Select 'Preferences'
  4. Click on the 'Account' tab
  5. Hold down the 'Option/Alt' key
  6. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
  7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

Give the desktop app some time to sync any changes, and let me know how it goes.

 

Cheers!

View solution in original post

3 Replies 3
Highlighted

Re: A bunch of my files went to Zero Bytes on Mac

Dropboxer
Dropboxer

Hello @rewert, welcome to the Dropbox Community!

 

As a first attempt to resolve this issue, can you please follow the steps below:

 

  1. Make sure the Dropbox desktop application is running
  2. Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
  3. Select 'Preferences'
  4. Click on the 'Account' tab
  5. Hold down the 'Option/Alt' key
  6. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
  7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

Give the desktop app some time to sync any changes, and let me know how it goes.

 

Cheers!

View solution in original post

Highlighted

Re: A bunch of my files went to Zero Bytes on Mac

New member | Level 2
New member | Level 2

That worked, thank you!

Highlighted

Re: A bunch of my files went to Zero Bytes on Mac

Dropboxer
Dropboxer

Thanks for the update! I'm gald to hear this did the trick. 

 

Let us know if you have any other questions. In the meantime, have a lovely day! 

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?