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A folder has disappeared from my account

A folder has disappeared from my account

Vinicius Joroski
Explorer | Level 3

An entire folder has disappeared. I have searched my PC, the two laptops that are connected plus my iphone and Dropbox online and none of them have it, even in the rubbish bins. It is simply disappeared of the face of the earth.

Dropbox was my backup in case of something like this.

The folder even appears in the PC files, but a message appears saying that the folder cannot be accessed. The file is not in the "Deleted files"

5 Replies 5

Re: Folder disappear

Jay
Dropboxer

Hi @Vinicius Joroski, thanks for posting today.

 

I understand your concern on the missing folder. Do you know if it was a shared folder by any chance?

 

Do you see the folder deletion, or any events related to that folder, on this page?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder disappear

Vinicius Joroski
Explorer | Level 3

Thank you for aswering, but no. There is an event saying I removed my on access to the folder, but I am the only person how have access to it AND I created it. 

Re: Folder disappear

Jay
Dropboxer

Thanks for the info. With that event wording, this means that it was a shared folder, and that you were removed from it.

 

If that's the case, and the folder isn't on your account, then the shared folder was actually owned by another user, who removed you from the folder, so you won't have access to that data or the option to recover the files.

 

You'll need to check your emails (since there should be one from Dropbox) to see who invited you to the folder, and then contact them directly to see if they can re-invite you to the folder.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder disappear

Vinicius Joroski
Explorer | Level 3

Jay, thank you for aswering,

 

I am trying to solve this problem with thechnical suport with emails, but they told me the same think.

 

Nobody except me have access to the entire file, there is no sense removing my own access, and i tryed to restore it (1st time I was loking the files) and messages of error appeared. When I tryed to access my own links to access any file, the message I receive is "The file/folder was deleted" , and these folders/files WAS appearing in my "deleted files zone" and the just disappear!

Re: Folder disappear

Jay
Dropboxer

If you were to remove access to a folder that you own, you would get at least two events, like so:

 

You removed your access to the shared folder testing1

You added the folder testing1

 

After that, you would have additions for any subfolders and files in that unshared folder. If you don't see the folder being added to your account immediately after, then you were not the owner of the shared folder, which means you won't be able to restore it on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Vinicius Joroski Explorer | Level 3
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