I shared a folder with another dropbox user. Originally it seemed to work well and then they made some changes on their Windows 10 computer. Now the person can only see older versions of the shared folder and files. I asked them to uninstall and reinstall dropbox and they still see the same older versoins of the files. I also stopped the sharing for the user, and then shared again and still they see the older versions. If they login with their iPad they can see the proper files.
Is there a fix for this? Are there cached files, cookies, etc. causing this? Perhaps there is a way to completely delete any dropbox related files on Windows 10 manually.
Thanks in advance for your help.
Hi @wattsource, thanks for posting on the Community!
Is this user able to see the updated files on the Dropbox site? Could you check if they’re signed into the same account as the one they have on the iPad to ensure that it isn’t signed into the wrong account somehow?
Let us know how it goes!
I seemed to resolve the issue by asking the person that I shared the folder with to delete the folder she was seeing which was several days older than what was actually in my dropbox folders. Does the Dropbox application keep a local version of the files and folders and then sync to the cloud as changes are made? It was very peculiar.
This would only happen if the Dropbox desktop application wasn't connected to the internet for some reason. Local files would remain the same until the app syncs changes to the files.
Is it possible that they somehow copied or downloaded the shared folder, making it a private, unshared folder? If so, this would explain why it wasn't updating. The folder needs to have a two-person icon on it to be a shared folder.
Keep me posted!
I am not really sure, if you are in support you know users do stuff that they do not know they are doing. Probably just clicked the wrong thing. It is possible she downloaded the shared folder. Will remain a mystery to me.
I had actually stopped sharing the folder in question and she still saw the older version. At that point I asked her to delete what she was seeing on her computer and then reshared the folder. It seems to have done the trick because she was then able to see the same thing I was seeing (this is my data that I am sharing with her). I will monitor the next few days as we work on the files to be sure everthing updating properly.
Thank you for your assistance.
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