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ALL MY FILES ARE GONE

ALL MY FILES ARE GONE

MAZTGG
New member | Level 2

I CANNOT FIND ANY OF MY FILES THAT I DOWNLOADED YEARS AGO. I GOT A MESSAGE THAT SOMEONME TRIED TO CLOSE MY ACCOUNT A FEW YEARS AGO.. THAT WAS NOT ME.. 
I NEED THOSE FILES THEY ARE VERY IMPORTANT. HOW DO I GAIN ACCESS TO THOSE FILES THAT WERE DOWNLOADED ONTO THE DROPBOX SERVER.. I HAVE BEEN WITH DROPBOX FOR AT LEAT 10 YEARS. 
 
PLEASE HELP I REALLY NEED THESE FILES. 
 
MARYANNE 
 
PLEASE CALL ME IF YOU CAN HELP ME [phone number removed as per Community Guidelines]

3 Replies 3

Re: ALL MY FILES ARE GONE

Mark
Super User II

First off please do not post in all capitals - it makes it soooo hard to read and can be seen as shouting/rude online.

 

If you got notification your account was going to be removed did you log in to stop that happening? If not the account would have been deleted. 

If you did log in what is www.dropbox.com/events showing on that account? Note if they were deleted then they are unrecoverable I am afraid


 


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Re: ALL MY FILES ARE GONE

SK-Arggggh
Explorer | Level 4

Take a moment to breath. Now is the time for clear thinking. I have had some issues with synching recently and have found that where I look (in my Win 10 File Manager, in the Desktop App, or through the browser app) makes a difference in what I see. I have more luck looking inthe browser app.) Work through your folders methodically. I've also noticed that sometimes folders show up where I didn't think I put them.

 

And I've recently moved a set of pictures and if you try to open them they give an error message "Unspecified Error" but if I right click on the file and choose V for look for a recent copy (my machine is being slow now as I did a hugebackup) it will say there is no recent copy but it will then show up!

Good luck!

Re: ALL MY FILES ARE GONE

SK-Arggggh
Explorer | Level 4

The V stands for "Restore previous versions".

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