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Accessing and Saving Basic Word dox

Accessing and Saving Basic Word dox

MCarpe90
New member | Level 2

Hi all,

For the first time ever, I am not being allowed to save, or even access, various basic word dox that already exist in my dropbox folder. I get weird message blocks saying it's either because of invalid symbols in the doc name (i.e., /---none of which are actually in the doc title) or blocks describing formatting error issues. I have tried to recreate the dox with a fresh blank template, and then replace the corrupt version, but I then receive the same errors. My storage is only at 50% used. I am comletely at a loss, and I NEED this to work for my job. Help!

2 Replies 2

Re: Accessing and Saving Basic Word dox

MCarpe90
New member | Level 2

EDIT: I should also note that I AM able to save and access these same dox when navigating Dropbox through the web. These issues arise from accessing the Dropbox through the app. I am on a Mac.

Re: Accessing and Saving Basic Word dox

Hannah
Dropboxer
Hey @MCarpe90, thanks for your post!

This sounds like an error coming from MS Word, not Dropbox, but let's see what we can do. 

Have you restarted your computer since this error appeared?

If you restart and you still see the same thing, can you please send me a screenshot of the error, so I can check it out?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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