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Accessing files sent by a client

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Accessing files sent by a client

New member | Level 2

A Client sent me some files through Drop Box 4 months ago. I need to access those files again to redownload them, but when I click the link from my email, it tells me that to access the files, I need to create a dropbox account. I didn't have to last time, but whatever. I reluctantly create an account, except it STILL won't let me access the files. It seems to want to COPY the files to the new account I just created, but there is not enough space. I DO NOT WANT TO COPY ANYTHING. I don't even want an account, I just want to download the **bleep** files my client sent me. HOW do I access them?

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Re: Accessing files sent by a client

Dropboxer

Hi @FU_YO; thanks for joining the Community.

 

It seems like those files were shared with you through a shared folder and not via a shared link which would allow -even non Dropbox users- for view access and the ability to download only. 

 

If that's true indeed, you'll need to have enough quota on your own account to accommodate the shared folder as those do take up space on every member's account. 

 

I hope this makes sense and please let me know if you have any more questions. 

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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