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Accidental deletion of dropbox account

Accidental deletion of dropbox account

Kooj
New member | Level 2

Hi guys

I had a personal Dropbox Account.

I was added to a Dropbox Business Account by a colleague who used the same email as my personal account.

When I accepted, my personal account became a subfolder of the Business account.

Consequently, I asked my colleague to remove this email from the Business account and use another of my email addresses. When they did this, it then said my personal account had been deleted and I can't log in! HELP PLEASE! Have I lost everything??

Many thanks

 

3 Replies 3

Re: Accidental deletion of dropbox account

Mark
Super User II

You need to ask the Business Admin to restore your account and then remove you from the team rather than deleting you from it


 


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Re: Accidental deletion of dropbox account

Kjay
Explorer | Level 3
Thanks Mark

Account has been restored but it is not clear how to remove my account from the team so it is standalone again? The only options in the admin console are ‘suspend member’ ( or ‘delete member’ which is what happened last time. Any suggestions welcomed! Thanks

Re: Accidental deletion of dropbox account

Lori
Dropboxer
Hey @Kjay!

Here are the precise steps on how your Team Admin can convert your account back to an individual one. 

I hope this helps. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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