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Accidentally deleted the app and now the files are gone

Accidentally deleted the app and now the files are gone

Explorer | Level 3

hi team

a user was making a copy to the dropbox cloud, but in the process he deleted the application and reinstalled it, now the data is lost, it is not in dropox or on the computer, Helpme 

3 Replies 3

Re: error

Dropboxer

Hi there @dblanco12, let's see what we can find here. 

 

Can they find the files on the website

 

What does the Dropbox icon (that's next to your computer's clock) show when they hover over it?

 

Give me a nudge with any updates, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: error

Explorer | Level 3

Hi friend thanks for you reply. the data is not in the cloud dropbox, there are folders but they are empty... I think that while delete the app is uploading the data it is like it is neither in dropbox nor on the computer.

Re: error

Dropboxer

I'm sorry to jump in here, but I wanted to ask if they show up in your deleted files page perhaps @dblanco12?

 

If not, do you see any sign of them being added to or deleted from your account in the events page


Walter
Community Moderator @ Dropbox
dropbox.com/support


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