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Accidentlly deleted a folder - restore missing well over 99% of what was in the folder

Accidentlly deleted a folder - restore missing well over 99% of what was in the folder

David F.43
Helpful | Level 5

Dropbox Plus account

 

5 days ago I accidentally deleted a folder.  I found the folder in the "Deleted Files", and selected it for restore.  It started restoring and very soon Dropbox says it's "Up To Date".

 

The folder itself is back in the Finder where it's supposed to be, but it has only restored a tiny fraction of what was in that folder when it was deleted.  I've let it sit a while thinking some more syncing might continue to happen but it sure seems it's done all it's going to do.

 

More than 99% of what used to be in the folder did not restore.

1 Accepted Solution

Accepted Solutions

Re: Accidentlly deleted a folder - restore missing well over 99% of what was in the folder

David F.43
Helpful | Level 5

I just found the "rewind" feature and am trying that.  It seems like it is set up to do what I need.  But I'm getting this:

 

"There was an internal Dropbox error, but we can still help you use Rewind. Contact support"

View solution in original post

3 Replies 3

Re: Accidentlly deleted a folder - restore missing well over 99% of what was in the folder

Mark
Super User II

Were the contents on Dropbox before it was deleted? i.e. had upload finished? 

 

If you go in to the folder and click on 'Show Deleted Items' does that help?

 

What about www.dropbox.com/events ?


 


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Re: Accidentlly deleted a folder - restore missing well over 99% of what was in the folder

David F.43
Helpful | Level 5

I just found the "rewind" feature and am trying that.  It seems like it is set up to do what I need.  But I'm getting this:

 

"There was an internal Dropbox error, but we can still help you use Rewind. Contact support"

View solution in original post

Re: Accidentlly deleted a folder - restore missing well over 99% of what was in the folder

David F.43
Helpful | Level 5

Oh yes that folder was fully uploaded.

 

"rewind" ought to do it if I can get it to stop giving me errors.

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