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Re: Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps.

Account Downgraded - no new Smart Sync

__user
New member | Level 2

Hello,

 

My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."

 

Screenshot 2018-08-20 14.41.15.png

 

I have a DB Business and a DB Personal account. I've checked with the admin of my business account and nothing has changed on their end. 

 

Can someone help me figure out what's happening?

 

Thanks.

1 Accepted Solution

Accepted Solutions

Re: Account Downgraded - no new Smart Sync

__user
New member | Level 2

I am able to make local files online-only. I wasn't able to when I posted this message. ???

Screenshot 2018-08-20 15.51.48.png

 

View solution in original post

9 Replies 9

Re: Account Downgraded - no new Smart Sync

Jay
Dropboxer
Hi there, if you’re getting this on your Dropbox Business team, then it’s possible that the account has been downgraded to a free team.
 
You can check what kind of team you’re on by logging in and visiting the following page
 
What does the team admin see on their end?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Downgraded - no new Smart Sync

__user
New member | Level 2

Thank you for your response. 

 

The business team has not been downgraded to a free team and we are only using 6.75% of our available space.

Re: Account Downgraded - no new Smart Sync

Jay
Dropboxer
Are you able to make any files online-only using Smart Sync?

Could you forward a screenshot showing the plan page, while hiding the name of the team for me?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Downgraded - no new Smart Sync

__user
New member | Level 2

I am able to make local files online-only. I wasn't able to when I posted this message. ???

Screenshot 2018-08-20 15.51.48.png

 

View solution in original post

Re: Account Downgraded - no new Smart Sync

Mark
Super User II
It could have been a fault as the renewal went through - pleased its sorted now though!

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps.

Not applicable

I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps". 

 

When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!

Re: Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps.

Lori
Dropboxer
Hi @anonymous, thanks for posting here! 

It sounds like the account may have been reduced to a free team.

What do you see when you check into your plan page here

Let me know more.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps.

Not applicable

Hello. I'm seeing this.Dropbox Screenshot 1.png

Re: Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps.

Mark
Super User II

@anonymous 

 

Your team admin hasnt paid the bill. They need to do that to get the account back up and running. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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