Account Public Links Suspended Due To Excessive Traffic

[Jeremy Burchard]

1) How do I know how much traffic my links are generating. I didn't even know this was a thing, but I have a Dropbox account with 50+  GB of storage and routinely use it to share digital assets with collaborators. In this case I uploaded about 10gb worth of raw footage for a VFX artist to download. I have other people who need to review footage via links who can no longer access them due to this random suspension.

2) When will this suspension end and how can I expedite this?

3) How can I stop this from happening in the future?

3.5) Why is this how Dropbox chooses to handle their support requests?

[Mark · Accepted solution]

1) there are no metrics on Dropbox links I'm afraid. However, free users are limited to 20gb in bandwidth per rolling 24 hour period. 

2) free users / first time bans are 24 hours. Each subsequent one is longer. To remove sooner you can try and do an upgrade if the email you were sent offered this as a choice

3) Upgrade to a paid plan so you get more bandwidth or dont share as many large files 

3b) support depends upon your plan. Paid users can email/chat with Support at www.dropbox.com/support. 

[Frederik A.]

Why would I pay to update my account when the free account does not work?
The is ABSOLUTELY no way I generated too much traffic but tthere is no support.  
The “you may remove the suspension by clicking this link” does not work and generates a request to contact the non-existent support because Dropb x has an error!