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Account Public Links Suspended Due To Excessive Traffic

Account Public Links Suspended Due To Excessive Traffic

Jeremy Burchard
New member | Level 2

1) How do I know how much traffic my links are generating. I didn't even know this was a thing, but I have a Dropbox account with 50+  GB of storage and routinely use it to share digital assets with collaborators. In this case I uploaded about 10gb worth of raw footage for a VFX artist to download. I have other people who need to review footage via links who can no longer access them due to this random suspension.

2) When will this suspension end and how can I expedite this?

3) How can I stop this from happening in the future?

3.5) Why is this how Dropbox chooses to handle their support requests?

1 Accepted Solution

Accepted Solutions

Re: Account Public Links Suspended Due To Excessive Traffic

Mark
Super User II

1) there are no metrics on Dropbox links I'm afraid. However, free users are limited to 20gb in bandwidth per rolling 24 hour period. 

2) free users / first time bans are 24 hours. Each subsequent one is longer. To remove sooner you can try and do an upgrade if the email you were sent offered this as a choice

3) Upgrade to a paid plan so you get more bandwidth or dont share as many large files 

3b) support depends upon your plan. Paid users can email/chat with Support at www.dropbox.com/support


 


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1 Reply 1

Re: Account Public Links Suspended Due To Excessive Traffic

Mark
Super User II

1) there are no metrics on Dropbox links I'm afraid. However, free users are limited to 20gb in bandwidth per rolling 24 hour period. 

2) free users / first time bans are 24 hours. Each subsequent one is longer. To remove sooner you can try and do an upgrade if the email you were sent offered this as a choice

3) Upgrade to a paid plan so you get more bandwidth or dont share as many large files 

3b) support depends upon your plan. Paid users can email/chat with Support at www.dropbox.com/support


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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