I was recently told my password no longer worked for dropbox, and then when I reset my password it looks like I have an entirely new account. All of my files are gone and they are not in the deleted files section. Is it possible that drop box over-rode my old account while creating a new one to the same gmail address? Any help would be greatly appreciated.
Thank you for your help. It's very bizarre, because it isn't an old account. It's the same account linked to the same email address I've used for the past ten years. What was bizarre was that when I went to login last night it said that I didn't have an account, and then it created a "new account" linked to the same email address. I even got "welcome to dropbox" emails, even though I have a decade of emails to this same address from dropbox. My colleague said that she had a similar issue occur when she got bumped off of a client's professional dropbox account, and that she had to upgrade to a professional account and contact support to get her files back. They essentially needed to revert her account back to its old self. I'm really hoping that's still the case and that the support email responds to me soon. The whole situation has been so bizarre. I had to go to all my other clients and request they give access to their shared files again. I don't know how this happened.
Yes I was, but I don't understand how their revoking of that access would take away my access to my own personal account and files that I've had for ten years? Do you know how that would happen or how to resolve?
In general, a new account under the same email address can't be created for 7 days, since the team admin has the ability to recover a deleted account within 7 days. After that period, the account is unrecoverable, and a new Dropbox account can be created.
As you were able to create an account with the same email, this means it has been longer than 7 days. You'll need to check with the admin to see if they still have a copy of your files on their system. They may be able to share them with you via shared folders.