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Account deleted, files on my computer

Account deleted, files on my computer

Explorer | Level 3

I've deleted my Dropbox account and received an email that says

This email is a confirmation that you've deleted your Dropbox account. Your files are no longer on Dropbox, but we haven't removed them from your computers.

I cannot see the files I need on my computer, where can I find them please?

5 Replies 5

Re: Account deleted, files on my computer

Explorer | Level 3

Hi Wtull.

Did you have the Dropbox app on your computer with the files syncing between the cloud and the computer? If so, then if you to to your C drive, you should have a folder called dropbox. Or even, in your computer, at the bottom, on the right side, on your bar, there should be the dropbox icon that leads you to that folder.

If you never synced the files between the cloud and the computer, then you won't get to them.

Re: Account deleted, files on my computer

Explorer | Level 3
Thank you for responding so quickly. Yes, I was syncing between my computer and the cloud. I'm looking for a couple of spreadsheets but can't find them anywhere. I've found the dropbox folder in my C drive but it doesn't have what I'm looking for. Any other suggestions?

Re: Account deleted, files on my computer

Dropboxer

Hey @Wtull, thanks for checking in. 

 

Out of curiosity, did you manually search for the files as well? 

 

Do you remember seeing the files locally in your Dropbox folder or moving them out of it by any chance?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account deleted, files on my computer

Explorer | Level 3
I haven't been able to find them unfortunately. Thank you for your help.

Re: Account deleted, files on my computer

Explorer | Level 3

What a shame @Wtull .. I'm sorry for that. I wouldn't know how else to try...

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