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Additions to a shared folder are not syncing with a friend's Android app. Any ideas?

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Additions to a shared folder are not syncing with a friend's Android app. Any ideas?

Explorer | Level 3

hello everybody,

 

I have dropbox installed in my pc running Win 10 and my mobile running iOS 13.6 and have a peculiar problem in syncing a particular folder with one of my friend running Android dropbox on Redmi Note 5 Pro mobile. Whenever I drop any file on that particular folder, she can't receive it in her dropbox on Android mobile. As if, the android dropbox refuses to sync that folder. Her dropbox folder should have been updated automatically.

 

This doesn't happen with my other friends. If I share any folder with them, they receive it without any issue in their dropbox of mobile (iOS mainly but androids also) or PC or both within a short time depending on the size.

 

Please guide me to solve this issue asap.

 

With thanks in advance,

 

t s

1 Reply 1
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Re: Folder sharing not working with Dropbox android app

Dropboxer

Hey @blackbird2020, I'm sorry to hear you're having issues with this!

 

To try and narrow down the issue here, can you let me know if they are able to see the files that you added into this folder via the website?

 

Also, are they close to their Dropbox storage limit at all? If their Dropbox account is full then this could also be why they're not seeing the updates in the shared folder.

 

They can check out their current usage from their Plan page online.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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