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Adjusting document scan

Adjusting document scan

New member | Level 2

In the tutorial on using the Document Scan feature in the mobile app, a post-it note is scanned at a slight angle, like it's out on the desk in front of you and you didn't get perpendicular to it to scan.  Then magically it rotates forward.  That magic is not happening for me and the only "rotate" options I see are for turning the image 90 degress.   Any ideas?

1 Reply 1

Re: Adjusting document scan


Hi @bonnie3, I'd be happy to help look into this with you. 


I'll just need a bit more information, to make sure that I have a better understanding of your concern. For example:

  • Are you running the latest version of the Dropbox mobile app?
  • Do you have any pending updates on your mobile device? 
  • Have you tried rebooting your device? 

Any screenshots (without personal info) to illustrate what you're seeing would also be very helpful. 


Keep me posted!

Community Moderator @ Dropbox

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