Re: Adobe not downloading online only files from projects

TBirds · ‎04-05-2022

Hi All,

after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac update all files would auto download to be on my machine locally. I know there's an issue with full support for OS 12.3... any updates or solutions folks have found?

thanks

Emmet · ‎04-13-2023

Hi there,

In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

Regards,

Emmet

View solution in original post

Mark · ‎04-05-2022

Hi @TBirds

You need to manually download the files first in the Dropbox folder and then open in Adobe

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TBirds · ‎04-06-2022

That doesn't seem to work. The files open in finder/explorer but not linked/missing in adobe programs, even after downloaded and on the machine locally. The convenience of not having to manually go through various file trees to download certain files was really nice, just wondering if there's any update to dropbox fixing this or if i have to revert to an earlier version of MacOS (or a different cloud storage all together)

Jay · ‎04-06-2022

Hi @TBirds, could you confirm the version of the Dropbox desktop application you're running?

You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, does it state ‘syncing’, ‘up to date’ or any other messages?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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TBirds · ‎04-06-2022

Hi Jay,

I'm currently using v146.3.4795 and I turned on the early releases as well. I'm currently backing up files and it is syncing normally.

Thanks

Jay · ‎04-06-2022

Is it occurring for any of these files, or just files of certain sizes?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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TBirds · ‎04-07-2022

They're various file types of various file sizes.

Amerrick · ‎04-08-2022

I am having the same issue after the OS update. I get errors with any online-only Adobe file that I launch from DropBox, I have to download them to open. Syncing is working fine. Other non-Adobe files open no problem (word, preview, excel).

Amerrick · ‎04-08-2022

Ah, just found out it's a known error.

https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support

TBirds · ‎04-11-2022

Yea, I was more wondering if they have a timeline for a solution. Or if i should just backup everything on my computer and downgrade the OS back to Big Sur to get the auto download 'feature' when using 3rd party programs with the cloud only files