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After removing dropbox files inaccessible.

After removing dropbox files inaccessible.

daveyrunner
New member | Level 2

After removing dropbox somefiles have a grey x over them and I can not access them, says something like file location not found? I have reinstalled drop box and they come back but how do I get rid of drop box and keepmy files?

4 Replies 4

Re: After removing dropbox files inaccessible.

Jay
Dropboxer
Hi @daveyrunner, thanks for posting on the Community!

Are you getting this error on a Windows or Mac device when attempting to preview the files?

Do you have a paid Dropbox account? When you reinstall the Dropbox desktop application, do these files have a green tick on them, or a grey cloud icon?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: After removing dropbox files inaccessible.

daveyrunner
New member | Level 2

Hi Jay,

 

Thanks for your help.

I used to have a paid account. The files have a grey X over them when I delete drop box. When I add drop box back on the free version they have the green tick. But How do I get my files off of Dropbox nd delete dropbox?

 

Cheers

Re: After removing dropbox files inaccessible.

Jay
Dropboxer
If you used to have a paid account, then is it possible that these files were online-only files using Smart Sync?

If you right click the files with a grey X, are you able to see an option for Smart Sync, to mark the files as local?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: After removing dropbox files inaccessible.

oliviafair
Explorer | Level 4

Hey there!

Did you find a solution to your issue? The photographer for my wedding did this same thing and my wife is very upset.

Regards, printsbery

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