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All files from my computer are missing after deleting the account

All files from my computer are missing after deleting the account

marcopann
Explorer | Level 4

Hey everybody

 

yesterday I have downloaded for the first time Dropbox and, without noticing it in the installation procedure, I have enabled sync of certain folders such as Documents and Desktop. Not being able to figure out how to "bring back" on my computer all the files belonging to the synchronized folders, I thought it was alright to delete my Dropbox account and create a new one. What happened is that after creating a new account (with the same Gmail access) all the files in the synchronized folder are gone! When I try to open the Documents folder, for example, I get the following message:

"The operation can’t be completed because the original item for “My files in Dropbox” can’t be found."

However, nothing changed in the storage of my computer, where I can see that Documents still account for 48GB of memory. Therefore, I think these files should still be somewhere on my computer but I am unable to find them.

Hope you guys can help me with that, I would be very grateful!

Thanks 🙂

3 Replies 3

Re: All files from my computer are missing after deleting the account

Jay
Dropboxer
Hi @marcopann, thanks for posting today!

The Dropbox folder should contain the Documents and Desktop folders. 

Try searching the user or home folder to see if you can locate those folders within a Dropbox folder. 

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: All files from my computer are missing after deleting the account

marcopann
Explorer | Level 4

Hey Jay

 

thanks for the reply. I have managed to find and recover my folders, they were indeed in the Dropbox folder.

So glad for that 🙂

Re: All files from my computer are missing after deleting the account

Jay
Dropboxer
Great news, @marcopann, let me know if you need any further assistance in future!

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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