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All files have somehow been aggregated under another file to which nobody seems to have permissions

All files have somehow been aggregated under another file to which nobody seems to have permissions

usmcbh
New member | Level 2

A second space was created for a specific set of files not related to our primary dropbox. Somehow our primary DB space was put under the new space. The new space may have been a trial. Now we can't use our primary space because it's contained in the new space which we don't seem to have permission for. HELP!

1 Reply 1

Re: All files have somehow been aggregated under another file to which nobody seems to have permi...

Lusil
Dropboxer
Hello @usmcbh, let's see what we can find on this together. 

It sounds like you may have been on a Business trial that ended, which put you in a locked state

In this case, you can either upgrade to a Business subscription and stay in the team, or go back to each having an individual/personal account. 

Let me know which one you'd prefer and I'll make sure to get back to you as soon as possible, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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