cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

All files re-synced this morning and changed to banta files across all devices? can't open anything

New member | Level 2
New member | Level 2

All files synced this morning for no reason and changed them all to banta files across all devices? can't open anythinScreenshot 2019-08-24 18.42.27.pnggScreenshot 2019-08-24 18.14.55.png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: All files re-synced this morning and changed to banta files across all devices? can't open anyth

Super User II
Super User II

One of the devices linked to your account has picked up a virus. The Phobos ransomware, to be exact.

View solution in original post

2 Replies 2
Highlighted

Re: All files re-synced this morning and changed to banta files across all devices? can't open anyth

Super User II
Super User II

One of the devices linked to your account has picked up a virus. The Phobos ransomware, to be exact.

View solution in original post

Highlighted

Re: All files re-synced this morning and changed to banta files across all devices? can't open anyth

Dropboxer
Dropboxer

Hey there @VegasA

I just wanted to let you know that I was able to locate your ongoing communication with a member of my team and have passed your comments along to them. 

I can see that they've replied to your support request, so when you have the chance, please check your inbox for their latest message and don't hesitate to get back to them with any further info or questions. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?