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All my documents are lost and I did not deleted them.

All my documents are lost and I did not deleted them.

New member | Level 2

Hello, someone to help? There was a long time that I havent acessed my acconunt on Dropbox. Today I have a surprise, I did not find any of my documents and I did not deleted them from my computer or from the dropbox account. 

3 Replies 3

Re: All my documents are lost and I did not deleted them.

Dropboxer

Hey @Anniss, let's see what we can find. 

 

Generally, if the account hasn't been used for more than 12 months, it's considered inactive

 

Do you remember the last time you used your account? 

 

Also, have you double-checked that you used the same email address to sign in? 

 

You can see which email you used on the web by going to the General tab

 

Give me a nudge whenever you have any updates on this, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: All my documents are lost and I did not deleted them.

New member | Level 2

Hello Lusil, thanks for your help.

 

I've checked my account 3 months ago, so I dont think it's an inactivation issue.

Yes, I'm sure that I'm using the same email as before.

 

The problem is that some folders were synchronized in my computer and now I can't get the access because it says that they were moved ou deleted and I'm 100% sure that I haven't done that. Here is the message I've got, as the figure below: "DISSERTATION is not available. If the location is on this computer, check that the device or drive is connected, or that the disc is inserted, and try again. If the location is on a network, confirm that you are connected to the network or the internet and try again. If it still cannot be found, it may have been moved or deleted."

 

dropbox.png


Re: All my documents are lost and I did not deleted them.

Dropboxer

Hey @Anniss; how are you today?

 

I'm sorry to jump in here, but I just wanted to mention that it looks like you enabled the computer backup feature on your computer and the backed up folders seem to be still syncing based on their syncing icons in your screenshot. 

 

Could you please let us know what the app is reporting within your system tray?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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