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All my files disapeared from my computer

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All my files disapeared from my computer

New member | Level 2

Hello,

I download all my files from my Mac on basic dropbox but then when I realized there will no be space for everything I have decided to shut down my account exept that I did'nt noticed that everything will disapeared especialy that I received an email saying that nothing will be removed from my mac !!! But everything is gone...

So I tried to reconnect to my account but It was like it never have existed so no ways to get back those filles (this is pretty much all I had on my computer).

Does enyone have an idea of how to get them back ? To who can I reach out for this ?

Thank you for your answer I realy need help, 

1 Reply 1
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Re: All my files disapeared from my computer

Dropboxer

Hey there @Maikoo, let's see what we can do on this together. 

 

Are you able to find the files you're looking for on your Files tab online?

 

Did you manage to link the account that should contain these files back to the desktop app?

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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