cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All my photos have disappeared!

All my photos have disappeared!

Explorer | Level 3

Hello, 
Yesterday I uploaded 4000+ pictures to my dropbox account from my old company Iphone I had to return before having it cleaned out for the next user.
I today can only find 8 pictures in my picture folder. All pictures collected over the years are gone.

 

What I can confirm is that the pictures that were uploaded yesterday and that I could select and see them in the picture folder on all my devices. 

 

I'd really appreciate help with this matter. I'm loooking everywhere for them.

5 Replies 5

Re: All my photos have disappeared!

Dropboxer

Hi there @Remolinen, let's see what we can do here. 

 

Could you check your events page to see if there's any relevant information about these photos? 

 

Also, if you remember the file names that you're looking for, try searching for them online. 

 

Give that a try and let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: All my photos have disappeared!

Explorer | Level 3

Hi Lusil, thx for the advice but we seem to not have made much progress.

I tried searching for pictures that I can remember but no result.

When I checked my Events page it states that only 8 pictures were succesfully uploaded and then it stopped. No warning or erros just stopped uploading after that. It's weird because we did go through some of the pictures.

 

Thanks for the quick response

Re: All my photos have disappeared!

Dropboxer

Could it be that the photos were uploaded to a different account?

 

Since each Dropbox account is connected to a unique email address, check which one you're currently signed in to from the General tab


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: All my photos have disappeared!

Explorer | Level 3
We made the account the day before and we only have one account as well so sadly that couldn’t be it. :disappointed face:
We are starting to suspect that we only previewed the pictures and that everything got deleted before it properly got uploaded.

Re: All my photos have disappeared!

Dropboxer

If the events page didn't show any record of the photos, it's very likely that the photos never made it to our servers. 

 

I just want to check with you as well if you remember seeing the photos online through the website at any point in time? 

 

Were they in a shared folder by any chance?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?