cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What projects do you use Dropbox for?
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

All of a sudden I cannot download shared files

Helpful | Level 5

screenshot dropbox file.jpgThis is what I see when trying  to download a shared folder..it just started about a week ago. I cannot do anything with this. Any help would be greatly appreciated. I have my own Dropbox as well, and do not even get the option to save there......

1 Accepted Solution

Accepted Solutions
Highlighted

Re: All of a sudden I cannot download shared files

Helpful | Level 5

Okay, I uninstalled and REinstalled Chrome, and everything seems to working ok, but still have no clue what happened, lol. Thanks for the help.  Sandie

View solution in original post

6 Replies 6
Highlighted

Re: All of a sudden I cannot download shared files

Dropboxer
Dropboxer

Hey there @sandie1 - sorry to hear you're having issues with downloading files through our website.

At first, as this seems to be caused by your current browser, could you try another one (or clearing your current browser's cache) and let me know if the issue persists?

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

No download button or anything

Explorer | Level 3

I can't figure out why there's no option to download any file or folder, any answer for that?
Why can't i download these files?Why can't i download these files?

Highlighted

Re: No download button or anything

Dropboxer
Dropboxer

Hey there @KudoRedfox - sorry to hear about this.

I've moved your post under this thread as it seems to be related to the issue the OP is having - could you take a look at my suggestions and let me know if they did the trick for you?

Just FYI, you can transfer and download files from dropbox.com using most modern browsers. However, dropbox.com works best on the two most recent versions of:

Nevertheless, please keep me posted.Thank you. 

PS: You might also want to try an incognito instance of your browser with no extensions or plugins running - this help in some cases. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: All of a sudden I cannot download shared files

Helpful | Level 5

I tried opening it in IE, and it worked fine (but I hate IE, lol).  I cleared everything on Chrome, and it still will not work. I am wondering if I should RE download Chrome?? Thanks for your quick response.

Highlighted

Re: All of a sudden I cannot download shared files

Dropboxer
Dropboxer

Thanks for the update @sandie1 - much appreciated! 

Have you tried an incognito window with no extensions or plugins running to see if any of them are the culprit?

In addition, when it comes to Chrome, I found a very extensive guide on how to troubleshoot it here:

https://support.google.com/chrome/forum/AAAAP1KN0B0n0GpIjEKBNE/?hl=en&gpf=%23!topic%2Fchrome%2Fn0GpI...

Feel free to take a look there too and please keep me posted!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: All of a sudden I cannot download shared files

Helpful | Level 5

Okay, I uninstalled and REinstalled Chrome, and everything seems to working ok, but still have no clue what happened, lol. Thanks for the help.  Sandie

View solution in original post

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?