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All of my photos are gone!

Explorer | Level 3

I need help with my Dropbox! I just logged in and all of my photos are gone! I have hundreds of photos of my cat who recently died and of my engagement and they're all gone.

I only logged in about two weeks ago and they were all there. No one else has any access to my account and I'm basic if that makes a difference.

I've had this account for years and never had an issue.

Please help me get my photos back, any help would be so appreciated!

Thanks!

1 Reply 1
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Re: All of my photos are gone!

Dropboxer
Dropboxer

Hello @Shutupmeg90, thanks for reaching out to us here!

 

Could you check your Events page here to see if you can locate an event related to these missing files?

 

If you don't see anything reported there, but were able to see these files only a few weeks ago, is it possible this is a different Dropbox account?

 

Let me know what you find and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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