I have downloaded some old videos into my iPhone photo gallery, part of the video will play but not all of it? When I view the same video in Dropbox first off it’s been shortened when downloaded on the iPhone it plays the the shortened version and the rest of the video freezes.
Hi @Miniakram8, thanks for posting!
Just to clarify, even when previewing the file in Dropbox, the playback is shortened and doesn't appear correctly?
Are you previewing the file in the Dropbox mobile app, or through the website?
Also, how are you downloading the file from Dropbox?
Let me know and we'll go from there!
Thanks for confirming @Miniakram8!
Could you check through your web browser to see if the file looks any different there?
Have you previously viewed/downloaded the video where it appeared normally?
Also, what is the file type of the video? Eg. .mp4 or .mov.
Are you able to view this file on our website at all @Miniakram8?
Also, in the mobile app, can you try offlining it or even exporting it to another app to see if it helps improves matters at all?
From what you mentioned, it sounds like there may have been an issue with the file during the upload.
Just to cover all bases, do you have any other apps that you can try view the video in?
Otherwise, can you try downloading the file on another device and see how it views there?
In this case, the best option here would be to see if we can try re-uploading the original file.
Can you check the file version history of the file to see where the file was originally uploaded from, or if there is a previous version you can try restoring?
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