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Android Dropbox - permanent failure for some files

Android Dropbox - permanent failure for some files

tdhorn
Explorer | Level 3

I use drop box Android on my Galaxy S21 to store my password keeper files. I am getting a permanent failure when I try to connect the file to my password keeper app. I also get file not found on my PC when trying to connect the file to the password keeper. Has anything changed ??? I am locked out of everything......  This just started today when I tried to open my password keeper.

3 Replies 3

Walter
Dropbox Staff
Hello there @tdhorn, thanks for posting on our Community and happy Monday!

I'm not sure about the issue at hand. Could you please send us a screenshot of the error you're getting so that we can have a visual too?

If you could walk me through the steps you take to do this as well, I'd appreciate it. 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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tdhorn
Explorer | Level 3

sorry been away from computer for a couple days.. Here is what I get on the PC... on my android I get permanent failer when I select most files. There are a few older files that still open, but the later copies dont. 

 

tdhorn_0-1631112753174.png

 

Walter
Dropbox Staff
The file you're trying to open seems to have many conflicted copies in this folder @tdhorn

Could those have been created by a 3rd party app or program somehow?

Also, what's the exact error you get on your Android device?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    tdhorn Explorer | Level 3
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