Anomalies in shared file names

[Hereford87]

When a colleague and I log into Dropbox to view the same files, some of the files are named differently on my view as opposed to what my colleague is seeing. Neither of us understands why this is - does anyone know why this might be happening? 

[Jay]

Hi @Hereford87, thanks for posting on the Community!

Are you instead referring to shared folders, and not shared files?

If so, then shared folders can have different names for any active member, since renaming them on your account won't change the name for other users.

If you need any further assistance, please let me know!

[Hereford87]

Thanks for responding Jay, that is really helpful. Yes, I had meant to say "shared folders" when I posted my query.

Is there anything we can do so that we are both seeing the same folder names - my colleague is adamant that she didn't change any of the Folder names and I certainly haven't so it's still a bit confusing.

Mike.

[Rich · Accepted solution]

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@Hereford87 wrote:

Is there anything we can do so that we are both seeing the same folder names

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Rename one of the copies of the folder so the names match. As Jay mentioned, anyone can rename their own copy of a shared folder.

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my colleague is adamant that she didn't change any of the Folder names and I certainly haven't so it's still a bit confusing.

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If a folder is shared and later renamed by the owner, any additional invitations sent for that folder will still show the folder's original name, and not what it was renamed to. That's the most common cause of such confusion.

[Hereford87]

Hi Rich, I appreciate you joining in and closing this off for me - very much appreciated. I'm new to Dropbox and I'm grateful for the help you and Jay provided. Thanks again, 

Mike.

[Jay]

Glad to hear that @Rich and I helped out in clarifying this for you!

Let me know if you need any more info. Enjoy the rest of your week!