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Any pitfalls to watch for completing file requests on any kind of smartphone?

Any pitfalls to watch for completing file requests on any kind of smartphone?

MicMarMic
New member | Level 2

I'm setting up a File Request to upload videos for a collaborative effort and before going ahead i want to make sure it will work for most devices, especially phones owned by non-technical users. For me, everything works quite simply, as expected, but I can only test on an iPad. I've been googling and quickly looking at this forum to find what kind of issue might have been reported in the past, but I'm having a hard time finding anything useful. Maybe it's a good sign and means things should work just fine for most. 

 

So, can I expect most users to have no issue at all clicking on the file request URL in their mail app on their smartphone, select a video file from the browser window and upload it?

 

Thanks

1 Reply 1

Re: Any pitfalls to watch for completing file requests on any kind of smartphone?

Daphne
Dropboxer
Hey @MicMarMic, welcome to the Community!

When you tap the file request link on a mobile device, this will open it up in the web browser, where they can indeed upload the file from there.

If they do have any questions, or run into any errors, you could even send this this article too.

I hope this info helps, let me know if you have any other questions!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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