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App crashing when trying to export or offline a file on my Android device.

App crashing when trying to export or offline a file on my Android device.

Carlos Ximenes
Explorer | Level 3

App version 220.2.4
Android: 11

I am not able to export a file nor make it available off line, app keeps crashing during the process. I have already done all the basic steps such as clearing cache, logging out, restarting phone, uploading android, etc.

So frustrating.

9 Replies 9

Re: App crashing when trying to export or offline a file on my Android device.

Daphne
Dropboxer
Hey @Carlos Ximenes, thanks for posting!

Can you just confirm for me if you've tried doing a reinstall of the Dropbox app on your phone?

Have you tried to see if there is any difference if you use a different WiFi connection, or mobile data, when offlining or export a file?

Let me know and we can go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: App crashing when trying to export or offline a file on my Android device.

Carlos Ximenes
Explorer | Level 3
Yes, i have even factory reset my phone, tried 4g, friends wifi and the problems is still there.

Re: App crashing when trying to export or offline a file on my Android device.

Daphne
Dropboxer
Thanks for getting back to me here @Carlos Ximenes!

Does this happen only with a specific file, or all files that you try exporting or offlining?

If it's just a specific file, how large is the file?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: App crashing when trying to export or offline a file on my Android device.

Carlos Ximenes
Explorer | Level 3
Every video file.

Re: App crashing when trying to export or offline a file on my Android device.

Daphne
Dropboxer
How much space do you have free on your phone at the moment, @Carlos Ximenes?

Also, can you try exporting the file to another location to see if there's any difference? If you have an SD, maybe try exporting the file there.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: App crashing when trying to export or offline a file on my Android device.

Carlos Ximenes
Explorer | Level 3
I have 71GB free, sd card is not an option.

Re: App crashing when trying to export or offline a file on my Android device.

Walter
Dropboxer
Hey there @Carlos Ximenes; I'm sorry to hear this persists. 

Could you try completely uninstalling and re-installing our mobile app and let us know if this happens again?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: App crashing when trying to export or offline a file on my Android device.

Carlos Ximenes
Explorer | Level 3
Problema still persist on the App, however I download it trhough chrome and worked perfectly.

Interestingly, it is happening only with this 5gb file.

Re: App crashing when trying to export or offline a file on my Android device.

Walter
Dropboxer
I see; thanks for clarifying that, Carlos.

Can you maybe try renaming this specific file to something simple and try again?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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