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Apple Music is not syncing to my other computers

Explorer | Level 3

I imported a CD into Apple Music and made an album of it. I have two other Mac computers and have successfully synced all data (bar Photos, which doesn't work well with DB) between all three computers for years.

Now all syncing seems to be working perfectly, except that the new CD is not syncing to the other two computers. I created a new album called "Test" and that doesn't sync either. I'm running Catalina on all three Macs.

What is happening, and what can I do about it please?

7 Replies 7
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Re: Apple Music is not syncing to my other computers

Dropboxer
Dropboxer

Hello @Nicholas M.9. Happy to help you get your CD in your Dropbox account. 

Allow me to ask a few questions to make sure I fully understand the issue we have to troubleshoot together:

  • Where is this file/folder located at the time?
  • If we are talking about a file, please let me know the file extension. The file type of this file. 
  • Is it in the Dropbox desktop application folder? 
  • Is it possibly in a third party application as well?
  • Did you have this file symlinked to Dropbox? 
  • Do you see syncing icons in your local Dropbox folder? 

Looking forward to providing the next steps. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Apple Music is not syncing to my other computers

Explorer | Level 3

Hello Fiona, thank you very much for your message, and sorry for the delay in answering: I asked to be advised by email when there was an answer, but I wasn’t so I thought no one had answered…

The problem has not gone away I’m afraid, so to answer your questions:

The files/folder is in my Dropbox folder, on all three computers, thus:

Dropbox -> iTunes -> iTunes Music (see screenshot)

These files are not in any other application.

I’m not sure what symlinked is, sorry…

Yes, every file on each computer has the green tick implying it is up-to-date.

Very many thanks for your helpScreenshot 2020-01-28 at 10.43.21.png

Nicholas

Highlighted

Re: Apple Music is not syncing to my other computers

Dropboxer
Dropboxer

Hey @Nicholas M.9

Thanks for getting back to me about this. If the problem has gone away we are all good. 

If you face the same issue again, you can find our discussion in your Community profile and get back here to let me know. 

Fingers crossed, you will never face this issue again. 

Enjoy your music and have a lovely day!  


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Apple Music is not syncing to my other computers

Explorer | Level 3

Hi Fiona, thanks for your reply, but the problem hasn't gone away I'm afraid (see my previous message)... There's still no syncing of Apple Music between my computers. I ran a test to confirm: I created a playlist in computer A called "test from Computer A". I created a playlist on computer B called "test from Computer B". Neither of them synced with the other — if the syncing was working both computers should have both playlists in the music file.

Your help in solving this would be most appreciated

Many thanks and kind regards

Nicholas

Highlighted

Re: Apple Music is not syncing to my other computers

Dropboxer
Dropboxer

Thanks for getting back to me about this @Nicholas M.9

Have you created symlinks for these folders? 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Apple Music is not syncing to my other computers

Explorer | Level 3

Thank you Fiona. If symlinks are the equivalent in Mac of the 'alias', no I haven't created any symlinks. I've looked through the files concerned, and I see no 'arrow' icons which identify an alias. So I don't think that can be the trouble....

Highlighted

Re: Apple Music is not syncing to my other computers

Dropboxer
Dropboxer

Let's unlink and relink the devices to the account and see if we will get syncing and blue arrows, that will eventually update your files. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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