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Audio Problem on video background

Audio Problem on video background

Ayish
New member | Level 2

Hi, I have been working with my client for 2 years now. Recently changed my phone to 12 pro max. My client send me raw videos through dropbox. When I download those videos to edit, there’s a crackling sound in the background like the audio quality is disrupted. I can’t seem to grasp the issue here. Trying updating my app. Then downloaded the same files in my mac book theres no crackling sound in the background. Clear audio. My client’s end is checked too, raw videos don’t have any crackling sound. Even in my clients dropbox when videos are played there is no crackling sound. Please help. Need help. Totally clueless on how to fix it.

1 Reply 1

Re: Audio Problem on video background

Hannah
Dropboxer
Hey @Ayish, thanks for joining our Community!

Would you mind clarifying if you're only having this issue after downloading the files from a shared link to your device?

If you try to preview the files from the link itself, without downloading, do you hear that crackling sound?

How about if you save the files to your Dropbox account and preview them on the Dropbox mobile app?

Let me know what you find.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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