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Synching was flawless forever and stopped working one day in March. My photos and videos do automatically upload to my dropbox iPhone app and dropbox.com, but not to my Dropbox folder in Finder, which is where I really need the photos and videos to go. I am not terribly savvy when it comes to computers but I have checked the "preferences" to make sure that auto camera uploads is indeed on.
Can anyone help me figure out how to get my dropbox folder in Finder and my iPhone to play nice again?
Thank you for all the details, amazing job @LynnCC01!
Do you see the number of syncing files decrease?
If not, let's try something. Please note that it is very important to follow these steps specifically in the order I provide them.
If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @LynnCC01, wishing you a great Monday!
If you could let me know the status of your desktop app, that'd be amazing.
Also, what version of the app do you have installed?
You'd either see: xxx.3.xxx or xxx.4.xxx when hovering your mouse over the little Dropbox icon.
Let me know, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Lori, thanks for responding! When I hover over my little icon it gives me version 121.4.4267
In regards to the status, it says "syncing" with the blue circle and arrow and has been saying that for at least a few days if not more. I am hoping that was what you meant when asking for the status!
Thank you for all the details, amazing job @LynnCC01!
Do you see the number of syncing files decrease?
If not, let's try something. Please note that it is very important to follow these steps specifically in the order I provide them.
If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you so much- it worked!! I never would have figured that out on my own. Have a fantastic day!
Lynn
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Wow, It worked, What a lucky day. Life-saving. 😍
That's amazing to hear (or read in our case) @muneeb31! 😎
If you need anything else, don't hesitate!
Enjoy the rest of your week ahead.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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