Automatic Camera uploads not synching to Dropbox folder in Finder on Mac

[LynnCC01]

Synching was flawless forever and stopped working one day in March. My photos and videos do automatically upload to my dropbox iPhone app and dropbox.com, but not to my Dropbox folder in Finder, which is where I really need the photos and videos to go. I am not terribly savvy when it comes to computers but I have checked the "preferences" to make sure that auto camera uploads is indeed on.

Can anyone help me figure out how to get my dropbox folder in Finder and my iPhone to play nice again?

[Megan]

Hey @LynnCC01, wishing you a great Monday!

If you could let me know the status of your desktop app, that'd be amazing. 

Also, what version of the app do you have installed?

You'd either see: xxx.3.xxx or xxx.4.xxx when hovering your mouse over the little Dropbox icon. 

Let me know, and we'll take it from there!

[LynnCC01]

Hi Lori, thanks for responding! When I hover over my little icon it gives me version 121.4.4267

In regards to the status, it says "syncing" with the blue circle and arrow and has been saying that for at least a few days if not more. I am hoping that was what you meant when asking for the status!

[Megan · Accepted solution]

Thank you for all the details, amazing job @LynnCC01!

Do you see the number of syncing files decrease?

If not, let's try something. Please note that it is very important to follow these steps specifically in the order I provide them.

• Make sure the Dropbox desktop application is running
• Click on the Dropbox icon in the system tray and then click your profile picture or initials
• Select 'Preferences'
• Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
• Hold down the 'alt+H' keys
• Click on the 'Fix Hardlinks' button
• You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.

[LynnCC01]

Thank you so much- it worked!! I never would have figured that out on my own. Have a fantastic day!

Lynn

[Megan]

I'm delighted to hear that Lynn!

Don't hesitate to get back to us if anything comes up, enjoy your day @LynnCC01! 

[muneeb31]

Wow, It worked, What a lucky day. Life-saving.  😍

[Megan]

That's amazing to hear (or read in our case) @muneeb31! 😎

If you need anything else, don't hesitate! 

Enjoy the rest of your week ahead.