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Background uploads doesn't work with iOS 15

Background uploads doesn't work with iOS 15

diotapio
Explorer | Level 3

On my new iPhone 13 Mini with iOS 15 (15.0, 15.0.1 and 15.0.2 all have this issue) the background uploads don't work reliably. New photos may get occasionally uploaded in the background with a long delay, but usually the new photos will be uploaded only when I open the Dropbox app manually.

 

Under Camera Uploads the settings are as follows:
- Back up: "All photos"

- Upload from: "Camera Roll"

- Include videos: ON

- Use cell data to back up: ON

- Save HEIC photos as: JPG

 

With the same settings photos and videos were uploaded nicely in the background on my previous iPhone XS at least until iOS 14.something, never updated it to iOS 15 though. 

 

Any ideas how to get the background uploads to work again?

 

--Tapio

8 Replies 8

Re: Background uploads doesn't work with iOS 15

Lori
Dropboxer

Hey @diotapio, thanks for posting to our Community! 

 

Have you tried disabling your camera uploads, then enabling it? 

 

Also, I'd try clearing your app's cache, to see if this changes how it behaves. Want to give it a go? 

 

Keep me posted on the results! 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Background uploads doesn't work with iOS 15

diotapio
Explorer | Level 3

I tried both of the suggestions, turned it off and back on again as well as cleared the cache, but no change in behavior. I have to open the app before it starts uploading.

Re: Background uploads doesn't work with iOS 15

Lori
Dropboxer
Have you chosen to "Allow While Using App" for your iPhone's location access? 

Could you send me a screenshot confirming that, if possible? 

Thanks, @diotapio!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Background uploads doesn't work with iOS 15

diotapio
Explorer | Level 3

Hi,

 

I've got "always" selected there now - I believe this was set originally to "never", then I changed it to "allow while using app" and as it didn't help, I changed it to "always" but still no luck whatsoever. I believe my old phone also had this setting as "always".  Here's a screenshot of this view (in Finnish though):

 

https://www.dropbox.com/s/3scfnb7nk5vwy4f/2021-10-19%2015.17.31.png?dl=0

 

 

Re: Background uploads doesn't work with iOS 15

Lori
Dropboxer
Hey @diotapio, thanks for this screenshot!
 
I'm sorry to hear about this situation. Would it be okay to contact you at the email associated with your account in order to assist further on this matter?
 
Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Background uploads doesn't work with iOS 15

diotapio
Explorer | Level 3

Please do contact me by e-mail, I'd like to have this issue sorted out.

Re: Background uploads doesn't work with iOS 15

Lori
Dropboxer
Happy Friday, @diotapio

Feel free to check your inbox, as I've sent you the email. 

Wishing you a great weekend ahead!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Background uploads doesn't work with iOS 15

diotapio
Explorer | Level 3

Thank you for the message. I replied to it already, let's close this thread and continue over e-mail.

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    Lori Dropboxer
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