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Black screen on all video uploads

Black screen on all video uploads

MissRennyWD
New member | Level 2
October

When I upload videos to Dropbox everything seems fine. Then I open the video in QuickTime and it's a black screen. There's still audio though. I see there are others dealing with this on other platforms, too. This is not just a QuickTime concern. This seems global. I use this app for work and I need this to be fixed.

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Re: Black screen on all video uploads

Jay
Dropboxer
October

Hi @MissRennyWD, thanks for messaging today!

 

I'm sorry to hear about this. Could you clarify if you've tried opening the video in another video player instead of QuickTime? Does the file preview on the site for all the other users?

 

Are you getting this issue when people download the file directly to their machines via the Dropbox site?

 

Any clarification on this matter would be very helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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