cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank word word document after saving

Highlighted

Blank word word document after saving

New member | Level 2

A client has a word doc that is saved in dropbox shared folder.  She simply opens the document and renames it creating a new file.  The new file is then saved to the same location as the previous file.  However, the new is blank.  This has been happening intermittently over the past week.  The user can ooen the file and saved it locally with an issue.

5 Replies 5
Highlighted

Re: Blank word word document after saving

Dropboxer

Hi @da1whoknks, thanks for joining the Community!

 

Could you clarify if they’re saving it via the Dropbox site, or using the Word app on the machine?

 

Does it only occur for this document, or any other Word doc, and are they the only user to experiencing this?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Blank word word document after saving

New member | Level 2

The user is saving it via the word app on the machine.  It occurs for other word docs intermittenly.  She is the only user that has this issue.

Highlighted

Re: Blank word word document after saving

Dropboxer

Thanks for clarifying that @da1whoknks!

 

As they're using the local app on their computer, and this app is the one that processes the rename and saving of the file, it may be that the issue lies with the Microsoft Word app they have installed on their computer.

 

I'd suggest making sure that the app is up to date, or even reinstalling the app to see if that does the trick.

 

If not, then they may need to reach out to Microsoft Support to see if they can assist further with the file not being saved properly.

 

I hope this info helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Blank word word document after saving

Explorer | Level 3

Hi,

 

I have the exact same problem with one of my users on Windows 10 (last updates installed), Office 365 and DropBox (version 107.4.443). Open a Word document in a DropBox folder, save it under a different name in the same folder, and intermittently it will not save, without any warning.

 

When turning off the DropBox app, the problem disappears.

 

Has there been a clear answer yet to what causes this problem?

 

Best regards,

 

Jan

Highlighted

Re: Blank word word document after saving

Dropboxer

Thanks for joining us here @janvdw!

 

Can you let me know if this occurs only within the Dropbox folder? 

 

If possible, can you see if this happens at all outside of the Dropbox folder while the app is running and not?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?