Blurred PDF Files

[JuliaH1]

Can anyone help.  I have transferred files into dropbox some of which can be previewed but others appear as if they have a blue film over the entirety of the file and others are just blurred.

Not sure why this is happening but I need to sort it out asap.

Can anyone help please.

Many thanks Julia

[Daphne]

Hey @JuliaH1, thanks for reaching out to us here!

Just to make sure we're on the same page, can you let me know where you're previewing the files from? Eg. the website, desktop app or mobile app.

Also, if you download the file from Dropbox and use a local app to open the file, does it appear normal there?

Let me know and we'll take it from there!

[JuliaH1]

Hi Daphne,

I'm viewing on the website.  Some files are fine but others have a blue film or are blurred and yet they were created in the same way.

Any advice would be greatly appreciated.

Kind regards,

Julia

[Daphne]

Thanks for getting back to me here @JuliaH1!

If you use an incognito/private browsing window, do you see any difference in the preview then?

Otherwise, how about when using another web browser altogether?

[JuliaH1]

HI Daphne,

I downloaded the app and its fine now.  Thanks so much for your help.  Julia

[Daphne]

Glad to hear that @JuliaH1.

If you need anything else, don't hesitate to give me a nudge here. 😀

Hope you have a great weekend ahead!